Shipping policy

Shipping Policy

We will always do our very best to ship your order promptly. If we expect delays, we will contact you via the contact information that you have provided us to keep you updated.

We use a courier company to ensure prompt delivery. Purchases cannot be shipped to PO Boxes. Please contact us if you need your parcel shipped to a PO Box and we will do our best to accommodate your request.

If your purchase is being delivered to a business address, please also include the business name and any necessary details to aid the courier at checkout.

Some items in our store are large, bulky and/or heavy and these are excluded from our flat shipping rate. Where an item attracts an additional shipping charge, this is clearly stated in the item description. To purchase a large or bulky item, simply check out as usual. Heavy shipping will automatically apply on this item at checkout. Alternatively, we will contact you to make suitable arrangements for delivery or provide an invoice for the extra shipping cost.

Live locally?

We are happy to offer free local delivery within a 20km radius of Brighton, South Australia, by arrangement. If you would like to obtain your items via ‘contactless delivery’, please make your purchase and check out as usual, add the words ‘contactless delivery’ in the note and we will call to make arrangements.

Shipping Costs

Our shipping charges are competitive and we offer a flat rate for most items, however, for larger and/or heavier pieces may occur higher shipping costs. We may need to contact you if and when additional costs are required.

Want to cancel your order?

Please contact us as soon as possible and we will do our best to cancel your order. If the order has been shipped we will be unable to cancel or offer refunds.

How long will your order take to ship?

If the item you have ordered is in stock, your order will typically be dispatched within 1-2 business days, via our courier service. Once your order has been carefully packed and dispatched, you will receive a confirmation email with your shipping and tracking details via the app 'Shop'. This allows you to monitor and keep track of your parcel on its journey to you. Depending on your location, shipping can take a number of days. We ask that you practice patience with our couriers. There are many natural and/or human errors that could provide reason for a delay in the delivery of a parcel.

If you are a wholesale customer having ordered larger quantities which we custom make to order, these items can take several weeks, but we will endeavour to fulfil your order request as soon as we possibly can. Again, we will be in touch with the estimated arrival date to keep you updated.

Need to organise redelivery of your order?

In the case that our carrier is unable to deliver a package due to an incorrect address entered by you or multiple failed attempts to reach you at the point of delivery, your order will either be returned to us or you will receive a notification that it is available for pick up at your local Post Office. Please note: We are not responsible for any costs involved in resending your package. You are responsible for all shipping costs associated with returned packages due to failed delivery. To organise and pay for the redelivery of an order, please contact us at hello@nomadcandleco.com.au with your order details.